Broad AI Exclusions in Insurance Policies Could Create Uncertainty, Marsh CEO Says

A broad-based AI exclusion in insurance policies could create “real confusion and uncertainty,” Marsh CEO John Doyle said, calling for a more nuanced approach to assessing risks as the technology becomes increasingly embedded in business operations. Analysts and experts say …

Commercial risk teams are responding with tighter controls, scenario modeling, and broader collaboration across underwriting, claims, and cyber operations.

Leaders continue to prioritize resilience planning while balancing cost, coverage terms, and operational exposure in a changing market cycle.