Meet Smoky: the insurance industry's first therapy dog ambassador - and why it matters

The new mascot is a certified therapy dog backed by NIH science and a $60,000 veteran services grant. The title is cute. The mission isn't.

Commercial risk teams are responding with tighter controls, scenario modeling, and broader collaboration across underwriting, claims, and cyber operations.

Leaders continue to prioritize resilience planning while balancing cost, coverage terms, and operational exposure in a changing market cycle.